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A grievance is a complaint by an employee or worker about action which the employer has taken, or is contemplating taking, in relation to him/her. It may also include the actions of, and relationships with, third parties such as colleagues or clients/customers. Grievances may relate to a wide range of issues including terms and conditions of employment, health and safety, work relations, new working practices, the working environment, organisational change or equal opportunities issues. Grievances may occur at all levels therefore it is crucial that the grievance policy is applied equally to managers and employees. Grievance procedures enable employers to deal with grievances fairly, consistently and quickly.

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